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WHAT WE OFFER
Our Services
United Trolley Services delivers end-to-end trolley fleet solutions designed to support the operational efficiency, safety and performance requirements of modern retail environments nationwide. Flexible service models allow retailers to select specific services or implement a customised, multi-service solution aligned to operational requirements and budget frameworks.
Trolley Portering Services
Structured trolley portering ensures trolleys are consistently available, correctly positioned and safely managed throughout trading hours. Trolley portering improves customer flow, reduces congestion, supports store safety and ensures optimal trolley availability during peak periods.
Trolley Fleet Management & Maintenance
We offer preventative trolley maintenance programmes that reduce breakdowns, minimise repair costs and extend fleet lifespan. Regular inspections reduce unexpected breakdowns, lower long-term repair costs, extend fleet lifespan and ensure consistent performance.
Trolley Cleaning Services
Scheduled professional cleaning services maintain hygiene standards and fleet presentation across all store environments. Consistent cleaning enhances customer confidence, supports store cleanliness requirements and protects the long-term condition of trolley assets.
Trolley Repairs
On-site repair services address structural damage, wheel alignment, noise issues and general wear and tear across all trolley types. On-site repairs restore functionality quickly, minimise disruption and ensure trolleys remain safe and serviceable.
Mobile Trolley Repairs
Our fully equipped mobile trolley repair units travel directly to your store, delivering fast, on-site repairs with minimal disruption. Mobile repairs eliminate off-site servicing delays, reduce downtime and enable rapid response to operational issues.
Trolley Recoveries
Recovery services retrieve off-site or abandoned trolleys and support ongoing asset management efforts. Our recovery service reduces trolley losses, improves asset control and lowers replacement costs.
HOW WE WORK
Our Approach to Trolley Management
United Trolley Services delivers trolley management solutions directly at store level, where operational challenges occur and real-time response is required.
Our approach combines experienced on-site teams, structured operational processes and technology-led oversight to ensure consistent, efficient trolley management. Services are planned and executed in alignment with store operations, peak trading periods and site-specific requirements. This structured, responsive model enables improved performance, reduced response times and smooth day-to-day operations across retail environments nationwide.
INNOVATION THROUGH TECHNOLOGY
Technology-Led Fleet Management
United Trolley Services differentiates itself through the use of GPS-enabled trolley tracking technology, providing retailers with greater visibility and control across their trolley fleets.
Reduce Losses
Track and locate trolleys that leave the store premises
Optimise Recovery
Pinpoint abandoned trolleys for efficient retrieval
Fleet Utilisation
Data-driven insight into fleet performance and usage
Reporting
Operational reports that support retailer decision-making
By integrating GPS tracking with structured portering, maintenance and repair services, UTS delivers a proactive, data-driven approach to trolley management. This allows retailers to move from reactive intervention to informed decision-making, improving efficiency and protecting fleet assets at scale.
SERVICE LEVEL AGREEMENTS
Service Level Agreements & Contracts
United Trolley Services operates under clearly defined Service Level Agreements (SLAs) that ensure accountability, consistency and measurable service performance across all engagements.
Service agreements are customised to suit individual store requirements or large-scale national retail portfolios, providing a structured and reliable framework for service delivery. All contracts are designed to support long-term operational partnerships, underpinned by transparency, consistency and proven execution.
Our SLAs Define:
Scope of Services
Clearly defined deliverables for each service type and location
Response Times
Committed turnaround targets for repairs, recoveries and incidents
Maintenance Schedules
Structured preventative maintenance programmes per fleet
Performance Standards
Reporting frameworks and measurable KPIs for accountability
UNITED
TROLLEY SERVICES
South Africa’s leading national provider of retail trolley services. Consistent, professional support for retailers nationwide.
CONTACT
Office 7, First Floor, Homestead Manor House
Camp Orchards, 56C Inanda Road, Waterfall
© 2025 United Trolley Services. All rights reserved.